Privacy Policy

This Privacy Policy explains how Vianta Payments Ltd. (“Vianta”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information in connection with our website (the “Site”) and our services. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

Vianta serves businesses. Where you provide information about individuals — for example, directors, beneficial owners, or authorised representatives — you confirm that you are authorised to do so.

Depending on how you interact with us, we may collect:

• Information you provide: contact and business details submitted through our forms or applications; and, during onboarding, identity information required for Know Your Customer (KYC) checks — including names, dates of birth, nationality, identity-document details, addresses, beneficial-ownership information, and source of funds or wealth.
• Information collected automatically: technical information such as IP address, device and browser information, and usage data, collected when you visit the Site.
• Information from third parties: data from identity-verification, sanctions-screening, and fraud-prevention providers, and from public or governmental registries, used to verify the information you give us.

We use personal information to:

• Provide, operate, and improve the Site and our services;
• Review and process applications, and carry out customer due diligence;
• Meet our legal and regulatory obligations, including anti-money-laundering, counter-terrorist-financing, sanctions, and record-keeping requirements;
• Detect, prevent, and investigate fraud and financial crime;
• Communicate with you, including responding to enquiries; and
• Maintain the security and integrity of our systems.

We rely on your consent, on the necessity of processing to provide the services you request, and on our legal and regulatory obligations. Some information is required by law — for example, for KYC and AML purposes — and if you do not provide it, we may be unable to offer our services.

We do not sell personal information. We may share it with:

• Service providers and processors that support our operations (for example, identity verification, sanctions screening, and cloud hosting), under appropriate confidentiality and data-protection obligations;
• Regulators and authorities, including FINTRAC and law enforcement, where required or permitted by law;
• Financial institutions in the payment chain, where necessary to complete a transfer (including information required under the Travel Rule); and
• Third parties in connection with a corporate transaction, such as a merger, acquisition, or reorganisation, subject to appropriate safeguards.

Vianta and its service providers may process and store personal information in Canada and in other countries. Where information is transferred outside your jurisdiction, we take steps to protect it consistently with this policy and applicable law. Information stored in another country may be accessible to that country’s courts, law enforcement, and regulatory authorities.

We retain personal information for as long as necessary to fulfil the purposes described in this policy and to meet our legal and regulatory obligations. Records relating to customer identification and transactions are retained for a minimum of five years, in accordance with the PCMLTFA.

We maintain administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorised access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may request access to the personal information we hold about you and ask us to correct information that is inaccurate or incomplete. To make a request, contact us using the details below. We may need to verify your identity before responding, and certain information may be withheld where permitted or required by law — for example, where disclosure would reveal a suspicious-transaction report.

The Site uses cookies and similar technologies that are necessary for it to function. Where we use analytics or other non-essential technologies, we do so in accordance with applicable law and, where required, with your consent. You can control cookies through your browser settings; disabling some cookies may affect how the Site works.

We may update this Privacy Policy from time to time. Changes take effect when posted, and we encourage you to review this page periodically.

For questions about this policy, or to exercise your privacy rights, contact us at compliance@payvianta.com. Vianta Payments Ltd., 2nd Floor, Suite 203, 2121 160 St, Surrey, BC V3Z 9N6, Canada.